Juli Mohan of Mustang Consulting has been a true advocate for us at all stages, beginning with a detailed phone call describing the options we had for pursuing our claim of roof storm damage and providing a tutorial about the role of a public adjuster. This was very much appreciated as we were completely naïve in this regard; we simply were frustrated with having spent over a year battling with our insurance company and assumed an attorney was our only option. Once we committed to working with Juli she guided us through each step of the process, handling nearly all paperwork and correspondence on her end, yet pointing out where it would be most valuable for direct correspondence by us as the policy holder. In those cases she again coached us through each step and it yielded results, particularly in a case of filing a complaint with the state Department of Insurance. Any questions we had were promptly addressed by Juli, giving us assurance about her commitment to us as clients. We always appreciated her willingness to call our cells with important updates where she spoke with complete honesty and got to the point immediately. Juli was exceptionally knowledgeable at each stage of interaction with the insurance company, with no hesitation about the next path to take. She also provided a seamless interaction with our roofing contractor, who provided detailed assessments of the storm damage incurred. All of this culminated in the complete award of our claim following an appraisal with representation both by Mustang Consulting and our insurance company. Prior to hiring Juli we were completely fatigued from repeated effort to get the claim awarded, and it still puzzles and angers us that this effort was required for a loss we felt entitled to and our entire street had been successful in claim awards after the same storm. But in the end, Juli pushed it through! We whole-heartedly recommend Juli’s consulting services for anyone in our same circumstance.